[john]

Strategic Vision's 2007 New Vehicle Experience Study was also
consulted. In it, the automotive research company measures how many
owners complain of "things gone wrong" after the first 90 days of
ownership. The "Problem Impact Measure" takes into consideration the
level of concern each problem caused the owner, the extent to which it
was resolved and the owner's level of satisfaction with the
resolution. Only vehicles that exceeded or met the average for their
segment were considered.

Problems measured here are not always life-threatening. One example: a
knob falling off is of lesser concern to a car owner than, say,
failing brakes.

Finally, we looked at Vincentric's estimated five-year repair costs,
which takes into account warranties that typically cover most repairs
in the first three years of ownership.
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