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#1
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Swee****er's "Sneaky Deal" is even sneakier than you think!
Hey, I recently got an advertisement in the mail from Swee****er
showing you how you can get the Native Instruments "Komplete 2" bundle for $700 by buying one instrument for $200 and then buying the upgrade for $500. It probably is a pretty sweet deal. If you read the copy of the advertisement the very first words in the copy are "Fender Rhodes". Cool, I thought. My roommate sold his real Rhodes on ebay, the Native Instruments plugins I've played with have all sounded pretty good. This could be a pretty sweet deal. Then I went about researching what exactly was included in the Komplete 2 bundle to see if I might be interested in buying in to such a beast. What I found is that "Elektrik Piano", the plugin that includes the Fender Rhodes sim, is not included in the bundle. I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris Rossi http://spacelabstudio.com |
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#2
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(Chris Rossi)
Hey, I recently got an advertisement in the mail from Swee****er showing you how you can get the Native Instruments "Komplete 2" bundle for $700 by buying one instrument for $200 and then buying the upgrade for $500. It probably is a pretty sweet deal. If you read the copy of the advertisement the very first words in the copy are "Fender Rhodes". Cool, I thought. My roommate sold his real Rhodes on ebay, the Native Instruments plugins I've played with have all sounded pretty good. This could be a pretty sweet deal. Then I went about researching what exactly was included in the Komplete 2 bundle to see if I might be interested in buying in to such a beast. What I found is that "Elektrik Piano", the plugin that includes the Fender Rhodes sim, is not included in the bundle. I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris, I'm not sure "Electrik Piano" qualifies one to upgrade with the NI Komplete II Bundle package, I think it has to be one of the Instruments in the Bundle. You can find Battery for about $165 if you look around hard enough, but it becomes part of the package and you can't sell it separately or anything. Still (until the end of the month) that would be much cheaper at $665 for the whole package than you can buy the new version II package for outright. Will Miho NY Music & TV Audio Guy Off the Morning Show! & sleepin' In... / Fox News "The large print giveth and the small print taketh away..." Tom Waits |
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#3
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(Chris Rossi)
Hey, I recently got an advertisement in the mail from Swee****er showing you how you can get the Native Instruments "Komplete 2" bundle for $700 by buying one instrument for $200 and then buying the upgrade for $500. It probably is a pretty sweet deal. If you read the copy of the advertisement the very first words in the copy are "Fender Rhodes". Cool, I thought. My roommate sold his real Rhodes on ebay, the Native Instruments plugins I've played with have all sounded pretty good. This could be a pretty sweet deal. Then I went about researching what exactly was included in the Komplete 2 bundle to see if I might be interested in buying in to such a beast. What I found is that "Elektrik Piano", the plugin that includes the Fender Rhodes sim, is not included in the bundle. I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris, I'm not sure "Electrik Piano" qualifies one to upgrade with the NI Komplete II Bundle package, I think it has to be one of the Instruments in the Bundle. You can find Battery for about $165 if you look around hard enough, but it becomes part of the package and you can't sell it separately or anything. Still (until the end of the month) that would be much cheaper at $665 for the whole package than you can buy the new version II package for outright. Will Miho NY Music & TV Audio Guy Off the Morning Show! & sleepin' In... / Fox News "The large print giveth and the small print taketh away..." Tom Waits |
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#4
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(Chris Rossi)
Hey, I recently got an advertisement in the mail from Swee****er showing you how you can get the Native Instruments "Komplete 2" bundle for $700 by buying one instrument for $200 and then buying the upgrade for $500. It probably is a pretty sweet deal. If you read the copy of the advertisement the very first words in the copy are "Fender Rhodes". Cool, I thought. My roommate sold his real Rhodes on ebay, the Native Instruments plugins I've played with have all sounded pretty good. This could be a pretty sweet deal. Then I went about researching what exactly was included in the Komplete 2 bundle to see if I might be interested in buying in to such a beast. What I found is that "Elektrik Piano", the plugin that includes the Fender Rhodes sim, is not included in the bundle. I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris, I'm not sure "Electrik Piano" qualifies one to upgrade with the NI Komplete II Bundle package, I think it has to be one of the Instruments in the Bundle. You can find Battery for about $165 if you look around hard enough, but it becomes part of the package and you can't sell it separately or anything. Still (until the end of the month) that would be much cheaper at $665 for the whole package than you can buy the new version II package for outright. Will Miho NY Music & TV Audio Guy Off the Morning Show! & sleepin' In... / Fox News "The large print giveth and the small print taketh away..." Tom Waits |
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#5
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Chris,
Sorry for the mistake - and that, indeed, is exactly what it was - what you called "good old fashioned human error". Had the mistake been pointed out to me sooner, I certainly would have done what I'm doing right now - let you (and others) know that we made a mistake, and as the Director of Marketing, I'll take full responsibility. I can't speak for your Sales Engineer regarding why he didn't respond to your question, but hopefully my doing so now will address your concerns. I haven't spent much time on rec.audio.pro over the last couple of years, but I know a number of people who do, and I feel pretty confident in saying that those who know me will vouch for the fact that bait and switch is not my style personally, nor Swee****er's style professionally. Besides, NI has been so successful with the LTO offer, there'd hardly be a need for any sort of underhanded sales tactics - the thing really does sell itself, Rhodes or no Rhodes. Again, let me apologize for the error. It would be a shame if you denied yourself the deal because of my mistake. In the future, if you see something in our marketing materials that you think may be an error, feel free to contact me directly. Best regards, Adam Cohen Sr. Director of Marketing Swee****er Chris Rossi wrote: Hey, I recently got an advertisement in the mail from Swee****er showing you how you can get the Native Instruments "Komplete 2" bundle for $700 by buying one instrument for $200 and then buying the upgrade for $500. It probably is a pretty sweet deal. If you read the copy of the advertisement the very first words in the copy are "Fender Rhodes". Cool, I thought. My roommate sold his real Rhodes on ebay, the Native Instruments plugins I've played with have all sounded pretty good. This could be a pretty sweet deal. Then I went about researching what exactly was included in the Komplete 2 bundle to see if I might be interested in buying in to such a beast. What I found is that "Elektrik Piano", the plugin that includes the Fender Rhodes sim, is not included in the bundle. I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris Rossi http://spacelabstudio.com |
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#6
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Chris,
Sorry for the mistake - and that, indeed, is exactly what it was - what you called "good old fashioned human error". Had the mistake been pointed out to me sooner, I certainly would have done what I'm doing right now - let you (and others) know that we made a mistake, and as the Director of Marketing, I'll take full responsibility. I can't speak for your Sales Engineer regarding why he didn't respond to your question, but hopefully my doing so now will address your concerns. I haven't spent much time on rec.audio.pro over the last couple of years, but I know a number of people who do, and I feel pretty confident in saying that those who know me will vouch for the fact that bait and switch is not my style personally, nor Swee****er's style professionally. Besides, NI has been so successful with the LTO offer, there'd hardly be a need for any sort of underhanded sales tactics - the thing really does sell itself, Rhodes or no Rhodes. Again, let me apologize for the error. It would be a shame if you denied yourself the deal because of my mistake. In the future, if you see something in our marketing materials that you think may be an error, feel free to contact me directly. Best regards, Adam Cohen Sr. Director of Marketing Swee****er Chris Rossi wrote: Hey, I recently got an advertisement in the mail from Swee****er showing you how you can get the Native Instruments "Komplete 2" bundle for $700 by buying one instrument for $200 and then buying the upgrade for $500. It probably is a pretty sweet deal. If you read the copy of the advertisement the very first words in the copy are "Fender Rhodes". Cool, I thought. My roommate sold his real Rhodes on ebay, the Native Instruments plugins I've played with have all sounded pretty good. This could be a pretty sweet deal. Then I went about researching what exactly was included in the Komplete 2 bundle to see if I might be interested in buying in to such a beast. What I found is that "Elektrik Piano", the plugin that includes the Fender Rhodes sim, is not included in the bundle. I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris Rossi http://spacelabstudio.com |
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#7
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Chris,
Sorry for the mistake - and that, indeed, is exactly what it was - what you called "good old fashioned human error". Had the mistake been pointed out to me sooner, I certainly would have done what I'm doing right now - let you (and others) know that we made a mistake, and as the Director of Marketing, I'll take full responsibility. I can't speak for your Sales Engineer regarding why he didn't respond to your question, but hopefully my doing so now will address your concerns. I haven't spent much time on rec.audio.pro over the last couple of years, but I know a number of people who do, and I feel pretty confident in saying that those who know me will vouch for the fact that bait and switch is not my style personally, nor Swee****er's style professionally. Besides, NI has been so successful with the LTO offer, there'd hardly be a need for any sort of underhanded sales tactics - the thing really does sell itself, Rhodes or no Rhodes. Again, let me apologize for the error. It would be a shame if you denied yourself the deal because of my mistake. In the future, if you see something in our marketing materials that you think may be an error, feel free to contact me directly. Best regards, Adam Cohen Sr. Director of Marketing Swee****er Chris Rossi wrote: Hey, I recently got an advertisement in the mail from Swee****er showing you how you can get the Native Instruments "Komplete 2" bundle for $700 by buying one instrument for $200 and then buying the upgrade for $500. It probably is a pretty sweet deal. If you read the copy of the advertisement the very first words in the copy are "Fender Rhodes". Cool, I thought. My roommate sold his real Rhodes on ebay, the Native Instruments plugins I've played with have all sounded pretty good. This could be a pretty sweet deal. Then I went about researching what exactly was included in the Komplete 2 bundle to see if I might be interested in buying in to such a beast. What I found is that "Elektrik Piano", the plugin that includes the Fender Rhodes sim, is not included in the bundle. I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris Rossi http://spacelabstudio.com |
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#8
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Adam Cohen wrote: Chris, Sorry for the mistake Why not fix his problem, rather that trying to impress this newsgroup? Don |
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#9
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Adam Cohen wrote: Chris, Sorry for the mistake Why not fix his problem, rather that trying to impress this newsgroup? Don |
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#10
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Adam Cohen wrote: Chris, Sorry for the mistake Why not fix his problem, rather that trying to impress this newsgroup? Don |
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#11
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It wasn't Alex was it?
"Chris Rossi" wrote in message om... I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris Rossi http://spacelabstudio.com |
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#12
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It wasn't Alex was it?
"Chris Rossi" wrote in message om... I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris Rossi http://spacelabstudio.com |
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#13
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It wasn't Alex was it?
"Chris Rossi" wrote in message om... I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris Rossi http://spacelabstudio.com |
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#14
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Why not " make good" will , and offer him a better deal ?
MacDonalds will apologize to me , that's just words Back it up [ if you ever want my business ] regards Greg Adam Cohen wrote: Chris, Sorry for the mistake - and that, indeed, is exactly what it was - what you called "good old fashioned human error". Had the mistake been pointed out to me sooner, I certainly would have done what I'm doing right now - let you (and others) know that we made a mistake, and as the Director of Marketing, I'll take full responsibility. I can't speak for your Sales Engineer regarding why he didn't respond to your question, but hopefully my doing so now will address your concerns. I haven't spent much time on rec.audio.pro over the last couple of years, but I know a number of people who do, and I feel pretty confident in saying that those who know me will vouch for the fact that bait and switch is not my style personally, nor Swee****er's style professionally. Besides, NI has been so successful with the LTO offer, there'd hardly be a need for any sort of underhanded sales tactics - the thing really does sell itself, Rhodes or no Rhodes. Again, let me apologize for the error. It would be a shame if you denied yourself the deal because of my mistake. In the future, if you see something in our marketing materials that you think may be an error, feel free to contact me directly. Best regards, Adam Cohen Sr. Director of Marketing Swee****er Chris Rossi wrote: Hey, I recently got an advertisement in the mail from Swee****er showing you how you can get the Native Instruments "Komplete 2" bundle for $700 by buying one instrument for $200 and then buying the upgrade for $500. It probably is a pretty sweet deal. If you read the copy of the advertisement the very first words in the copy are "Fender Rhodes". Cool, I thought. My roommate sold his real Rhodes on ebay, the Native Instruments plugins I've played with have all sounded pretty good. This could be a pretty sweet deal. Then I went about researching what exactly was included in the Komplete 2 bundle to see if I might be interested in buying in to such a beast. What I found is that "Elektrik Piano", the plugin that includes the Fender Rhodes sim, is not included in the bundle. I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris Rossi http://spacelabstudio.com |
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#15
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Why not " make good" will , and offer him a better deal ?
MacDonalds will apologize to me , that's just words Back it up [ if you ever want my business ] regards Greg Adam Cohen wrote: Chris, Sorry for the mistake - and that, indeed, is exactly what it was - what you called "good old fashioned human error". Had the mistake been pointed out to me sooner, I certainly would have done what I'm doing right now - let you (and others) know that we made a mistake, and as the Director of Marketing, I'll take full responsibility. I can't speak for your Sales Engineer regarding why he didn't respond to your question, but hopefully my doing so now will address your concerns. I haven't spent much time on rec.audio.pro over the last couple of years, but I know a number of people who do, and I feel pretty confident in saying that those who know me will vouch for the fact that bait and switch is not my style personally, nor Swee****er's style professionally. Besides, NI has been so successful with the LTO offer, there'd hardly be a need for any sort of underhanded sales tactics - the thing really does sell itself, Rhodes or no Rhodes. Again, let me apologize for the error. It would be a shame if you denied yourself the deal because of my mistake. In the future, if you see something in our marketing materials that you think may be an error, feel free to contact me directly. Best regards, Adam Cohen Sr. Director of Marketing Swee****er Chris Rossi wrote: Hey, I recently got an advertisement in the mail from Swee****er showing you how you can get the Native Instruments "Komplete 2" bundle for $700 by buying one instrument for $200 and then buying the upgrade for $500. It probably is a pretty sweet deal. If you read the copy of the advertisement the very first words in the copy are "Fender Rhodes". Cool, I thought. My roommate sold his real Rhodes on ebay, the Native Instruments plugins I've played with have all sounded pretty good. This could be a pretty sweet deal. Then I went about researching what exactly was included in the Komplete 2 bundle to see if I might be interested in buying in to such a beast. What I found is that "Elektrik Piano", the plugin that includes the Fender Rhodes sim, is not included in the bundle. I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris Rossi http://spacelabstudio.com |
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#16
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Why not " make good" will , and offer him a better deal ?
MacDonalds will apologize to me , that's just words Back it up [ if you ever want my business ] regards Greg Adam Cohen wrote: Chris, Sorry for the mistake - and that, indeed, is exactly what it was - what you called "good old fashioned human error". Had the mistake been pointed out to me sooner, I certainly would have done what I'm doing right now - let you (and others) know that we made a mistake, and as the Director of Marketing, I'll take full responsibility. I can't speak for your Sales Engineer regarding why he didn't respond to your question, but hopefully my doing so now will address your concerns. I haven't spent much time on rec.audio.pro over the last couple of years, but I know a number of people who do, and I feel pretty confident in saying that those who know me will vouch for the fact that bait and switch is not my style personally, nor Swee****er's style professionally. Besides, NI has been so successful with the LTO offer, there'd hardly be a need for any sort of underhanded sales tactics - the thing really does sell itself, Rhodes or no Rhodes. Again, let me apologize for the error. It would be a shame if you denied yourself the deal because of my mistake. In the future, if you see something in our marketing materials that you think may be an error, feel free to contact me directly. Best regards, Adam Cohen Sr. Director of Marketing Swee****er Chris Rossi wrote: Hey, I recently got an advertisement in the mail from Swee****er showing you how you can get the Native Instruments "Komplete 2" bundle for $700 by buying one instrument for $200 and then buying the upgrade for $500. It probably is a pretty sweet deal. If you read the copy of the advertisement the very first words in the copy are "Fender Rhodes". Cool, I thought. My roommate sold his real Rhodes on ebay, the Native Instruments plugins I've played with have all sounded pretty good. This could be a pretty sweet deal. Then I went about researching what exactly was included in the Komplete 2 bundle to see if I might be interested in buying in to such a beast. What I found is that "Elektrik Piano", the plugin that includes the Fender Rhodes sim, is not included in the bundle. I did contact my rep at Swee****er via email and he did acknowledge that indeed the "Komplete 2" bundle does not include the "Elektrik Piano" plug in that would get you the Fender Rhodes sound. I followed up with, "Well don't you think the advertisement is misleading?" and never got a response. I'm giving Swee****er the benefit of the doubt and assuming that the discrepency is good old fashioned human error and not a deliberate bait and switch tactic. However, intentional or not, the effect is essentially that of a misleading bait and switch. I would have expected Swee****er to at least own up to their misleading advertising and say, "Mea culpa" but they don't seem interested in admitting the error. Which isn't really how I like for places I do business with to be run. The potential for my actually buying any of the Native Instruments products from Swee****er has been greatly diminished. At any rate, if you're thinking of buy this package from Swee****er, please be aware that the advertising copy is misleading and you will *not* get the "Elektrik Piano" plug in. Not angry, just disappointed, Chris Rossi http://spacelabstudio.com |
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#17
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#18
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#19
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#20
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Mike Rivers wrote: How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Which he could do privately. Don |
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#21
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Mike Rivers wrote: How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Which he could do privately. Don |
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#22
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Mike Rivers wrote: How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Which he could do privately. Don |
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#23
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Don Cooper wrote:
Mike Rivers wrote: How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Which he could do privately. Except that the complaint was made publicly. Any further remedy he could and should do privately. |
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#24
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Don Cooper wrote:
Mike Rivers wrote: How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Which he could do privately. Except that the complaint was made publicly. Any further remedy he could and should do privately. |
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#25
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Don Cooper wrote:
Mike Rivers wrote: How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Which he could do privately. Except that the complaint was made publicly. Any further remedy he could and should do privately. |
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#26
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"Mike Rivers" wrote in message
news:znr1085828090k@trad... In article writes: Why not fix his problem, rather that trying to impress this newsgroup? How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Yeah, but sometimes when you screw up you have to eat it (or some of it); it's good business & reinforces the fact that it WAS a mistake & not something intentionally misleading. I'm not saying they should give away the farm here, but maybe go ahead & give him the piano package too, if that won't break the bank, or a small credit on his next order - something! It's not like it was a typo that anyone would understand as an easy enough to make mistake - it was a complete misstatement of the offer. -- Neil Henderson Progressive Rock http://www.saqqararecords.com |
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#27
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"Mike Rivers" wrote in message
news:znr1085828090k@trad... In article writes: Why not fix his problem, rather that trying to impress this newsgroup? How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Yeah, but sometimes when you screw up you have to eat it (or some of it); it's good business & reinforces the fact that it WAS a mistake & not something intentionally misleading. I'm not saying they should give away the farm here, but maybe go ahead & give him the piano package too, if that won't break the bank, or a small credit on his next order - something! It's not like it was a typo that anyone would understand as an easy enough to make mistake - it was a complete misstatement of the offer. -- Neil Henderson Progressive Rock http://www.saqqararecords.com |
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#28
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"Mike Rivers" wrote in message
news:znr1085828090k@trad... In article writes: Why not fix his problem, rather that trying to impress this newsgroup? How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Yeah, but sometimes when you screw up you have to eat it (or some of it); it's good business & reinforces the fact that it WAS a mistake & not something intentionally misleading. I'm not saying they should give away the farm here, but maybe go ahead & give him the piano package too, if that won't break the bank, or a small credit on his next order - something! It's not like it was a typo that anyone would understand as an easy enough to make mistake - it was a complete misstatement of the offer. -- Neil Henderson Progressive Rock http://www.saqqararecords.com |
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#29
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but maybe go ahead & give him the piano package too, if that
won't break the bank, Well....................if he gets one, then I want one too!!!!!!!!!!!! Can I get credit from Swee****er to buy it somewhere else? ;O) wrote in message ... "Mike Rivers" wrote in message news:znr1085828090k@trad... In article writes: Why not fix his problem, rather that trying to impress this newsgroup? How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Yeah, but sometimes when you screw up you have to eat it (or some of it); it's good business & reinforces the fact that it WAS a mistake & not something intentionally misleading. I'm not saying they should give away the farm here, but maybe go ahead & give him the piano package too, if that won't break the bank, or a small credit on his next order - something! It's not like it was a typo that anyone would understand as an easy enough to make mistake - it was a complete misstatement of the offer. -- Neil Henderson Progressive Rock http://www.saqqararecords.com |
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#30
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but maybe go ahead & give him the piano package too, if that
won't break the bank, Well....................if he gets one, then I want one too!!!!!!!!!!!! Can I get credit from Swee****er to buy it somewhere else? ;O) wrote in message ... "Mike Rivers" wrote in message news:znr1085828090k@trad... In article writes: Why not fix his problem, rather that trying to impress this newsgroup? How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Yeah, but sometimes when you screw up you have to eat it (or some of it); it's good business & reinforces the fact that it WAS a mistake & not something intentionally misleading. I'm not saying they should give away the farm here, but maybe go ahead & give him the piano package too, if that won't break the bank, or a small credit on his next order - something! It's not like it was a typo that anyone would understand as an easy enough to make mistake - it was a complete misstatement of the offer. -- Neil Henderson Progressive Rock http://www.saqqararecords.com |
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#31
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but maybe go ahead & give him the piano package too, if that
won't break the bank, Well....................if he gets one, then I want one too!!!!!!!!!!!! Can I get credit from Swee****er to buy it somewhere else? ;O) wrote in message ... "Mike Rivers" wrote in message news:znr1085828090k@trad... In article writes: Why not fix his problem, rather that trying to impress this newsgroup? How do you suggest he do that? By giving away a product that costs them money? Swee****er's business is to stay in business, and you don't do that by giving things away. You do that by explaining that you made a mistake. It happens. Yeah, but sometimes when you screw up you have to eat it (or some of it); it's good business & reinforces the fact that it WAS a mistake & not something intentionally misleading. I'm not saying they should give away the farm here, but maybe go ahead & give him the piano package too, if that won't break the bank, or a small credit on his next order - something! It's not like it was a typo that anyone would understand as an easy enough to make mistake - it was a complete misstatement of the offer. -- Neil Henderson Progressive Rock http://www.saqqararecords.com |
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#32
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#33
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#34
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#36
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#38
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#40
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